FAQ's

Unfourtantly we do not accept orders over the telephone. All orders must be placed via the website.

All our stocked items are delivered within 2 working day when ordered before 1pm (Monday to Friday).

Direct Supplier Orders - Free Delivery

Please allow up to 2-4 working days but our Customer Service team will inform you if it takes any longer. Tracking details available upon request.

We do offer a weekend delivery service on our stocked appliances.

Please choose this option at the checkout stage.

Orders must be done placed by Friday 2pm (Before the chosen weekend).

The charge is £24.95 for a weekend service.

We can only deliver to Mainland UK only. We do NOT deliver to UK Offshore Islands or Northern Ireland.

We offer FREE UK mainland delivery on all orders over £100

For orders with a basket value less than £100 a flat delivery free of £7.95 will be applied.

Unfortunately some certain Scottish postcodes do incur a charge on the following post codes.

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-55, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

These postcodes are on a 3 day service. Please contact us before placing your order.

For orders over £100 our main courier is DHL/DPD

DHL/DPD provide a high standard of service and can provide you an 2 hour time slot so you don’t have to wait in all day. As long as an email and/or mobile number is provided, you will be kept informed on the status of your parcel delivery.

If the day and time chosen is not suitable, then it can be easily be amended to a time more convenient to you.

Any orders that are Direct Delivery may be sent with another courier service but we should be able to provide tracking information when they dispatch the order.

If the order has not been dispatched, we can delay dispatch until a day before you require the delivery.

Unfortunately we cannot keep orders any longer than 14 days.

If the order has already been dispatched then DHL give you a number of “in-flight” options which include the following:

- Leave in a safe place at your property

- Leave with a neighbour

- Change delivery day

We send all our items out in original manufacturer boxes unless we feel more packaging is required to protect the item from transit damage.

Extra tape will be applied to all boxes for extra security during transit.

Small items will be sent in concealable bags.

In the unfortunate event that you receive your item and damage has occurred to the box then we always recommend to check the item first as the box is there to protect the item during transit.

We need you to check your item/s within 5 days for any damage and let us know as soon as possible so we can arrange for an exchange at no cost.

Any claims after this date could be rejected as this length of time indicates you have accepted that the item has arrived in perfect working order as per the Consumer Rights Act 2015.

When you have received your parcel and everything looks fine with the box/packaging we always advise you to check the contents thoroughly within 5 days from delivery. As some items may take damage without any obvious damage signs to the packaging.

If you find the item is damaged within the 5 days, please get in contact with our customer service team via Chat or send us an email so we can arrange a replacement. We will ask for photos before collection of the item.

Any damage claims after 5 days from delivery can be declined by us (smartappliancesonline.co.uk) as it will exceed the time frame for acceptance of goods.

In the event of stock or delivery issues we aim to inform you as soon as possible so you can make re-arrangements if needed.

During peak season, there could be delays on dispatch/deliveries due to the volume of parcels being sent. Again we will aim to inform you of these issues should they arise.

The delivery vehicles could also be affected by breakdown or adverse weather conditions but the tracking system should alert you if any of these issues should arise.

Returns & Refunds