You will often see special offers on our website for free gifts that state 'offer via redemption'. This page will explain what this means and what you have to do claim your offer.
What is a redemption offer?
A redemption offer is a special offer promoted by a supplier which runs for a limited period of time. For example it could be a free attachment for a mixer, or a capsule credit for a coffee machine.
This gift won't be delivered with your order.
Instead you will need to redeem it directly from the supplier. Occasionally we may supply an additional gift with a product as well as the supplier's promotion. This will be sent out with your order.
How do you claim a redemption offer?
Until recently the only way to redeem an offer was by filling in a form and posting it to the supplier. You would then have to wait for it to be processed and the gift sent out to you. In some cases this could take up to six weeks.
Today, most offers are redeemable by filling in an online form on a supplier's website (or their own dedicated redemption website). This makes the whole process both quicker and more efficient. It normally involves providing contact info, details of the product purchased (model, serial number etc), where your product was purchased and proof of purchase.
Once the supplier has received and processed this information they will send you the free gift directly (in some instances this can still take up to 28 days). Another benefit is that you will receive confirmation that your application has been received.
It is worth noting that you only have a limited period of time after the promotion has ended to redeem your free gift. We would recommend that you get this done as soon as you have received your order to avoid disappointment. Applications after the end date won't be accepted.
Current redemption offers
These are the current redemption offers running on our website. We've included the dates the offers run between in addition to the date you have to redeem the offer by and a link to the suppliers' redemption website. If you require any further assistance you can always call our customer service team on 0115 939 9997 or alternatively you can contact us through our website using LiveChat.
Free Smeg 5 Year Extended Warranty Promo
Purchase a brand new Smeg Stand Mixer (SMF02orSMF03) at a participating retailers between 01/07/2022 - 31/12/2022 and qualify to receive a free 5 year, fully comprehensive parts and labour warranty.
Claims must be submitted no later than 31/03/2023.
Please ensure you read our Terms & conditions below.Claim Offer
Smeg £20 Breakfast Cashback Offer
Buy a KLF03 Kettle and TSF01, 02, or 03 Toaster together in the same transaction and get £20 Cashback via redemption.
Vaild on purchases made between 25/10/22 - 07/12/22
Claims must be made by 4th Jan 2023.Claim Offer
Smeg Espresso Coffee Machine Promo - Claim £30 Cashback
Buy any ECF01 Coffee Machine and Claim £30 Cashback directly from Smeg.
Vaild on purchases made between 29/09/22 - 07/12/22
Claims must be made by 4th Jan 2023Claim Offer
KitchenAid - Free Expert Baking Attachment Promo
Choose your FREE EXPERT BAKING ATTACHMENT worth up to £219 with any KitchenAid Artisan Stand Mixer purchase.
Valid with any 4.8L models only.
Vaild on purchases between 01/09/22 - 31/10/22
Claims must be made by 30th Nov 2022.Claim Offer
Smeg Stand Mixer Promo
Purchase any Smeg Stand Mixer from us and get a FREE Glass Bowl via redemption worth £59.95.
Valid with any SMF02 & SMF03 models.
Vaild on purchases made between 02/08/22 - 05/10/22
Claims must be made by 5th Nov 2022.Claim Offer